Refund and Cancellation Policy

Last Updated: 27 July 2025

Sai Travels – Taxi, Car Rental & Outstation Cabs

Booking Policy

To ensure a smooth experience, please review our booking policies:

  • Bookings can be made up to 180 days in advance or a minimum of 3 hours before the trip begins.
  • Reservations are accepted via our website, mobile app, or by calling us at +91-9714439889.
  • A booking advance is mandatory to confirm the trip. The amount will vary depending on the estimated trip cost and will be adjusted in your final bill.
  • Car allocation is done at least 8 hours prior to the journey (or 2 hours for outstation local rides).
  • Confirmation and driver details will be shared via SMS and/or WhatsApp.
  • Carrying a copy of your booking voucher or confirmation message is required at pickup.

Note:

  • If there's a vehicle breakdown or an accident before the trip, we'll either arrange a replacement vehicle or process a full refund of your advance.
  • Sai Travels holds no liability for any indirect or consequential losses during the trip.
  • If a customer fails to show up or doesn't inform us of any change, the advance paid will be forfeited.
  • If the advance paid is below ₹500, additional compensation may be requested for no-shows or last-minute cancellations.
  • If the driver fails to arrive, we will arrange an alternate vehicle or issue a full refund of the advance.

Modification Policy

We understand plans change. Here's how you can modify your booking:

  • Date changes (pre-pone/postpone) are allowed free of charge up to 24 hours before the original pickup time, subject to vehicle availability.
  • Modifications must be requested via phone call or WhatsApp.
  • Post-trip-start modifications are at the discretion of Sai Travels and may incur additional charges.

Payment Policy

  • After paying the advance, the remaining balance is to be paid directly to the driver in cash only.
  • The driver is not obligated to accept card payments or cheques.
  • If the final trip cost is less than the advance, we will refund the balance within 5–7 business days after confirming with the driver.

Cancellation Policy

1. Hatchback, Sedan & SUV:

  • > 24 hours before pickup: 75% refund
  • 12–24 hours before pickup: 60% refund
  • 6–12 hours before pickup: 50% refund
  • < 6 hours before pickup: No refund
  • If cancelled by us: 100% refund

2. Luxury Cars:

  • > 30 days before pickup: 100% refund
  • 10–30 days before pickup: 70% refund
  • 7–10 days before pickup: 50% refund
  • < 7 days before pickup: No refund
  • If cancelled by us: 100% refund

3. Tempo Travellers & Buses:

  • > 20 days before pickup: 100% refund
  • 10–20 days before pickup: 70% refund
  • 4–10 days before pickup: 50% refund
  • < 4 days before pickup: No refund
  • If cancelled by us: 100% refund

4. Tour Packages:

  • > 30 days before tour date: 100% refund
  • 10–30 days before tour date: 70% refund
  • 7–10 days before tour date: 50% refund
  • < 7 days before tour date: No refund
  • If cancelled by us: 100% refund

Refund Process

  • All refunds are initiated within 5–7 business days of trip completion or cancellation.
  • Refunds are processed to the original payment method used during booking.
  • Requests made via WhatsApp or SMS will not be considered valid. Please email or call for refund inquiries.

If you have any questions regarding bookings, payments, or cancellations, feel free to contact us at +91-9714439889 or email info@saitravelsahmedabad.in.